Contact Us

If it is an emergency, call 999.  Otherwise you should text the British Transport Police on 61016. You can use this number to report incidents on a train, at a station, at a level crossing or people trespassing on the line.

Anyone experiencing lengthy delays at our level crossings should report them to the Network Rail helpline (00 45 71 14 14 1) or log them on the Network Rail contact us web page (https://www.networkrail.co.uk/contact-us/), to ensure that they are dealt with promptly by the right team and so that a database of incidents can be built up.

Your lost item should be reported to the train operating company you are travelling with.  Here are some useful links:

• Greater Anglia
• Great Northern
• Cross Country, please note that Cross Country do not operate any stations so any lost property found on-board will be given in and then safely stored at the station where your train terminates.
• Transport for London

If you have found lost property onboard the train or at a station, then please hand it in to a member of staff.

Automatic Half Barriers are controlled by the train itself, once it reaches a particular point on the track the barriers come down, and once the train has cleared the crossing, the barriers go up again. However, if there is a vehicle or pedestrian on the crossing after the barriers have come down there is no chance for the train to stop.

The level crossings at Foxton station, Shepreth station and Meldreth Road are operated by the signaller in the Foxton Crossing Control Box using CCTV to see whether the crossing is clear. With manual control, the signaller cannot give the train a green signal to proceed through the crossing until the barriers have come all the way down and the crossing is deemed clear of pedestrians and cars by the signaller. The train signal has to be far enough away from the crossing so that if a car or pedestrian were trapped on the crossing the train could be stopped in time. This is why the barriers have to come down at least 2 minutes before the train arrives at the crossing, so that the green light can be given to the train to proceed.

In some instances, two trains arrive close together from different directions at a level crossing. In this case, there is not enough time for the signaller to safely raise and lower the barrier between trains. Any disruption to the timetable can cause the barriers to be down for longer. If one of these trains is running late, this can delay the barriers, or if, for example, a fast train has caught up with a late running slow train, this can cause the barriers to stay down even longer.