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Station Accessibility
This page provides an overview of accessibility at each station along the route, focusing on whether step-free access is available to platforms.
Step-free access can make a significant difference for passengers with mobility needs, those travelling with luggage, pushchairs, or bicycles, and anyone who prefers to avoid stairs. The information below is intended as a quick reference to help you plan your journey with confidence; however, facilities can vary between platforms and may change over time, so we recommend checking with your train operator or National Rail Enquiries before travelling.
Accessibility at our stations
Meldreth
Step-free from main entrance to platform 2 (to Cambridge). Access to platform 1 (to London) via footbridge (no lifts) or steps from the link path to Melbourn. Help available during ticket office opening hours: Monday to Friday: 07:00 - 11:15 Saturday: 08:45 - 13:15.
Shepreth
Step-free access to both platforms via separate entrances. Access between platforms via street and level crossing.
Foxton
Step free access to both platforms via short ramps, interchange between platforms via the level crossing.
Shelford
Step-free access to both platforms via separate entrances. Access between platforms via street and level crossing. Staff help available Monday to Friday: 06:00 – 10:30.
Whittlesford Parkway
This station has step free access to each platform. However please note, it is not step free between platforms (stepped footbridge only, or via a long road route). Cambridge bound platform is from Station Road West and London bound from Station Road East. It is approximately 1.7 miles road trip between platforms. Staff help available Monday to Saturday: 06:00 – 13:30.
Cambridge South
Step free access to all areas via lifts.
Passenger Assist
Passenger Assist is available to older people, disabled passengers and anyone with restricted mobility, including non-visible disabilities and individuals with with temporary injuries or conditions that make independent travel difficult. You can download the Passenger Assistance App or contact your train operator directly by phone or internet to book assistance.
CrossCountry Passenger Assist
Telephone 0800 030 9224
Greater Anglia Passenger Assist
Telephone 08000 282 878
Great Northern Passenger Assist
Telephone 0800 058 2844
Download the Passenger Assistance App
The Passenger Assistance App will make your request directly to the train operator, and remembers all your details for the next time you want to book.